Talk with Eric

Restaurant operations, working together

Smoother shifts. Stronger teams. More time for your guests.

Eric reviews your sales, labor and costs, supports your managers and tracks agreed fixes. Your team keeps schedules, daily checks and shift handoffs in one app.

Talk with EricExplore the app

Share what needs attention. Eric replies by email to arrange a conversation.

  • From $2,500 a month
  • For independent restaurants and small groups
  • Three month initial term
Real people. Practical operating support.Meet Eric and Karina
The ChallengerOps Tasks screen for Harbor Noodle Downtown: a hot hold line temperature check due at 11 AM, five open tasks with due times and one completed check

Actual app screen, fictional demo records

What you get

Clear priorities.
Visible progress.

Eric takes on agreed operating work alongside your managers. Your team uses one simple app for schedules, daily checks and shift handoffs, included when your proposal says so.

Talk with EricView a sample report

See what the work looks like

Illustrative examples

Financial & labor review

Understand what deserves a closer look.

Start with the records, the reporting period and the questions behind the numbers.

Source
Available sales, labor and cost records
Review
Significant changes and possible drivers
Next step
Prioritized questions and recommendations

Missing records are named. They are never filled in.

Action register

One plan. Clear responsibility.

A named person, a next step and a record of followup for the work in scope.

  • Review
    Check the overtime patternSample manager · Confirm the source period
  • Agree
    Clarify closing responsibilitiesSample shift lead · Review the checklist
  • Follow up
    Review the service handoffSample manager · Record the next action

Owner update

See the work. Know what needs you.

An update built around actions and decisions, with the available sources identified.

Reviewed
The agreed work and available evidence
Still open
Unresolved issues and named next steps
Needs you
Decisions that remain with the owner
Read the full sample owner report
Fictional examples of service documents, not client results or live app screens.

  • Understand the numbers

    Review available sales, labor and cost records, discuss significant changes and agree the priorities that deserve attention.

  • Support your managers

    Turn recurring problems into clear actions with a responsible person, an agreed deadline and documented followup.

  • See what changed

    Receive updates showing completed work, unresolved issues and the decisions that need you.

What keeps coming back to you

The same problems land on the owner.

  • Everything depends on me.

    Decisions wait for you, managers check with you first and nothing closes unless you chase it.

    Start with this concern

  • I need clarity on the numbers.

    Sales, labor and cost reports arrive, but nobody explains what changed or what to do about it.

    Start with this concern

  • Standards and follow through slip.

    The same issues come up at every visit, and agreed fixes fade after a few weeks.

    Start with this concern

Know the priorities. Give managers practical support. See what changed.

We organize the agreed work, record who owns each action and keep you informed about progress and the decisions that need you.

What that looks like

  1. 1Review the labor trend
  2. 2Document the issue
  3. 3Agree who owns the fix
  4. 4Track the action
  5. 5Report what changed

What keeps coming back to you?

Tell Eric the issue you want help with. A few sentences is enough to start.

Eric replies by email. You review scope and price before any engagement.

Talk with Eric

You see the work and your part in it.

Services

What we take on.

Choose the support your operation needs. Your proposal sets the work, responsibilities, timing and limits. Packages cover agreed priorities, with additional work scoped separately.

  1. The numbers need an explanation

    Financial and labor review

    We review available sales, labor and cost records, flag variances and discuss what may be driving them.

    You receiveFinancial commentary and prioritized recommendations, with the source periods named.

  2. Problems repeat without closure

    Manager priorities and followup

    We turn recurring problems into clear actions, check progress with managers and bring unresolved decisions back to you.

    You receiveOne action register with the responsible person, due date, status and evidence.

    See a sample owner report and action register

  3. Standards slip between visits

    Site reviews and standards

    We observe the operation, document service and food safety concerns within scope and track agreed corrective actions.

    You receiveDated findings, priorities and documented verification of completed actions. Internal reviews do not replace government inspections or certification.

    Free opening and closing checklist for your shift leads

  4. Hiring and onboarding lack a process

    Hiring and training systems

    We support agreed recruiting steps, onboarding checklists and practical training guides with your managers.

    You receiveOrganized hiring steps and onboarding or training tools. Hiring, pay, discipline and other employment decisions stay with you.

  5. Service breaks at the handoffs

    Guest experience and service

    We review the guest journey, service handoffs and complaint patterns, and identify coaching priorities and practical improvements.

    You receiveService observations and a focused improvement plan for the team, with a check on agreed changes.

  6. Inquiries and growth tasks get lost

    Marketing and catering support

    Where included, we review website and local visibility priorities, inquiry handling, and catering or event processes.

    You receiveAgreed growth priorities and defined tasks. Larger campaigns, major website work and advertising spend are scoped separately.

Eric leads the owner relationship, the financial and operating review and agreed business systems work. Anyone else who works on your account is named in the proposal with their responsibilities. You receive one coordinated plan and one owner report.

The first 90 days

Three months to show the work.

  1. Month01

    Understand the operation

    Review available records, meet the responsible managers, complete the scoped baseline review and agree priorities.

    DeliverableA baseline and a focused action plan.

  2. Month02

    Work the plan

    Carry out agreed tasks, coordinate with managers, review operating information and track actions through completion.

    DeliverableUpdates on what moved, what is blocked and what needs your decision.

  3. Month03

    Review progress

    Compare available results with the baseline, review completed actions and decide where support should go next.

    DeliverableA progress review and recommended priorities for the next quarter.

Reliable measures depend on consistent records, agreed access and your decisions. Missing records are named, not filled in. We commit to the agreed visits, reviews, reporting and documented follow through. We do not guarantee profit, sales, staffing outcomes, inspection results or a return on the fee, and the initial term is not a money back guarantee.

The people behind ChallengerOps

Less on your shoulders.
Experience on your side.

When the same problems keep landing on your desk, bring in practical support for the numbers, your managers and the guest experience. Eric leads the owner relationship. Karina supports hospitality work where it is assigned in your proposal.

The numbers. The managers. The followthrough.

Eric Lee

Eric Lee

Operations, financial oversight and business systems

  • Twenty years in restaurants and hospitality
  • Regional operations leadership
  • Leads every owner relationship

Know what needs attention, and who is moving it forward.

Talk through your priorities

Questions you can bring to Eric

  • “Why did labor change this week?”Sales, labor and cost reviews that show what needs attention.
  • “Who is following up on this?”Agreed actions, named responsibilities and documented followup.
  • “What still needs my decision?”Owner updates and an action register for the work in scope.
Background and experience

Eric brings twenty years in restaurants and hospitality, beginning as a cashier at Baja Fresh and progressing into regional restaurant operations leadership at Hana Group. His background includes restaurant leadership at Zareen’s and advisory and operating work through SEOD.

He leads the owner relationship, the financial and operating review and agreed systems work.

Eric’s professional profile

The service. The details. The guest experience.

Karina Zhang

Karina Zhang

Hospitality, guest experience and events

  • Ten years in restaurants and hospitality
  • Rooms operations at Marriott
  • Catering and events

Make service handoffs, catering and events easier to coordinate.

Discuss your guest experience

Questions you can bring to Karina

  • “Where does the guest handoff break?”Review service handoffs and the details that shape a visit.
  • “How can we organize event details?”Coordination and service preparation within the agreed scope.
  • “What does the team need to know?”Practical hospitality guidance your team can use.
Background and experience

Karina brings ten years in restaurants and hospitality, with experience spanning rooms operations at Marriott, front desk service, night audit, restaurant catering and events, and sales and marketing.

She supports hospitality, guest experience, events and service work where it is assigned in your proposal.

Karina’s professional profile

Start with a conversation

What would you like off your plate?

A staffing concern, unclear numbers or a recurring service problem. Tell Eric what is happening and where you need support.

Talk with Eric

Eric replies by email.
No package choice needed.

About our experience and examples

Years and roles describe individual careers, not the age of ChallengerOps. Former employers are not ChallengerOps clients, and their results are not claimed here. Client examples will appear only with evidence and permission.

Pricing

Three ways to work with us.

Choose by workload, management structure, access and geography as well as location count. Not sure? Ask us to help you find the right fit.

Essential Operations

One location

$2,500 / month

Fit
One location that needs a regular look at the numbers and a clear set of priorities
Site visits
1 per month
Key work
Financial and labor review, operating priorities and owner reporting
Initial three months
$7,500 total
Ask about Essential

Growth Operations

Up to two locations

$3,500 / month

Fit
An operation where managers need steady support to close out recurring problems
Site visits
2 per month
Key work
Essential work plus broader manager and service follow through
Initial three months
$10,500 total
Ask about Growth

Executive Operations

Up to three locations

$5,500 / month

Fit
A small group that needs one set of priorities across its locations
Site visits
Up to 4 per month, shared across locations
Key work
Coordinated owner and manager priorities and cross location review
Initial three months
$16,500 total
Ask about Executive

Initial term: three consecutive months. After that, the engagement continues month to month with 30 days’ written notice under the signed agreement.

Set in your proposal: service hours, scheduling, travel and service area, response times, and whether client dashboard access is included. Daily shifts, employment and spending decisions stay with you.

Help me find the right fit

How we start

From request to working together.

  1. Request

    Tell us what keeps coming back to you. Eric replies by email to set a time to talk.

  2. Conversation

    We learn the concern, how your managers are organized, which records you keep and what support would help. If it fits, we write a proposal.

  3. Proposal

    Scope, the people doing the work, visits, limits and the monthly fee, in writing. Nothing starts until you sign.

  4. Agreement

    The signed agreement sets the start date. The three month initial term runs from that date, then month to month with 30 days’ written notice.

  5. Onboarding

    From the start date we agree site and record access with you and your managers. When your proposal includes dashboard access, it is part of the monthly fee and we invite you during onboarding.

Talk with Eric

Owner questions

Before you decide.

Can I ask a question before choosing a package?

Yes. Send your question through the inquiry form or email Eric. A message does not book a meeting or start an engagement. If you want operating support, you review the proposed scope and fee before deciding.

Ask a question
What will you take off my plate?

Depending on scope, we prepare operating reviews, organize recruiting steps, document site findings, track manager actions and produce owner updates. The proposal names who does what, when and within which limits.

How will you work with my manager?

We agree responsibilities with you and your manager, then support clear priorities and consistent follow through. Your manager keeps daily service and shift authority. Employment and spending decisions stay with the authorized person at your business.

Who will I work with, and what must I provide?

The proposal names each person, their responsibilities and their availability. You provide an owner contact, agreed site and record access, manager participation and timely decisions. We define system permissions during onboarding.

How will I know the service is working?

We agree a baseline and priorities, then review completed actions and relevant measures such as labor trends, repeat findings, hiring progress and guest service issues. Owner updates and the 90 day review make the work visible. External factors and the limits of attribution are stated plainly.

What happens in the first conversation?

We learn your immediate concern, management structure, available records and the support you want. We discuss whether the service fits and explain the likely scope and price. The conversation is not a completed audit, a booked engagement or an agreement to hire us.

What happens after I send a request?

You describe the concern. Eric replies by email to arrange a conversation. You review the proposed scope and price before deciding anything.

Ask Eric

A person, not a chatbot

What needs attention?

Ask a question, describe a problem or request an app walkthrough.

Send Eric your question Email Eric directly

Eric replies by email. No package choice needed to inquire.